In addition to these services, Identity Guard also offers a Wallet Protection service, which is very nice. A minor gripe, but one worth noting, especially when it’s going to be an added source of frustration to an already stressful situation. You get the same number of options, but laid out in a more annoying way on this one. Identity Guard also offers credit freeze capability, but it’s a lot harder to navigate than LifeLock’s. The large number of options here is great to see, and allows you to both preemptively protect yourself, and react quickly to any alerts that pop up to minimize any damage done. Both had courteous, professional customer support representatives, though I found the identity Guard representative was better able to answer my questions off the top of their head rather than needing a moment to double check options. My experience with the two was that both were quick to access I was only on hold for a few minutes for each service, though this may be because I took advantage of the ability to call LifeLock at very late hours and still get a call. LifeLock has a slight edge in that these specialists are available 24/7, while Identity Guard, if you have the Ultimate plan, includes “White Glove Concierge Service” a representative whose whole attention will be focused on you and your problems rather than being beholden to the usual call center demands and need to wrap up calls within a certain amount of time. Particularly, both Identity Guard and LifeLock have excellent customer service and identity recovery specialists available to help resolve issues. Both services are pretty solid when it comes to helping you resolve various threats.
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